Refund policy

Returns & Refunds

We want you to love how VARCEA fits and feels. If something isn't right, here's how we'll make it right.

30-day window

You have 30 days from delivery to request a return. Items must be unworn, unwashed and with original tags.

Wrong size?

The fastest way to get the right fit is to order the size you need and return the original for a refund, following the steps under "Refunds for change of mind" below. Not sure which size to choose? Email support@varcea.com with your order number, height and measurements and we'll recommend one before you reorder.

Damaged, defective or wrong item

Contact us within 7 days of delivery with a photo of the item and we'll send a replacement or issue a full refund, with no need to return the item.

Refunds for change of mind

Request a return within 30 days of delivery. We'll email you the return address and instructions. Return shipping is paid by the customer and should be sent with tracking. Once we receive and inspect the item, we'll refund your original payment method within 10 business days. Original shipping charges are non-refundable. Please allow your bank some extra time to post the refund.

Final sale

Gift cards, socks and items marked "final sale" can't be returned unless they arrive faulty.

EU & UK customers

You have the legal right to cancel your order within 14 days of delivery without giving a reason. This policy does not limit your statutory rights.

How to start

Email support@varcea.com with your order number and the reason for your request. We reply within 24–48 business hours.